First-time clients: Please arrive 5-10 minutes prior to your appointment if you have not filled out your intake form in advance.

Gratuity: Cash only, please.

To schedule an appointment for someone else: To schedule an appointment for someone else please call us at 412-626-3790.

Prenatal Massage: Prenatal massage is available for clients past their first trimester. Select members of our team are trained in prenatal massage therefore, clients must schedule the prenatal massage when booking. Please note that incorrectly scheduled massages for an individual who requires prenatal treatment will be assessed a nonrefundable, non-transferable cancellation fee equal to the total cost of the treatment.

Cancellation Policy: Please give as much advance notice as possible when canceling so we can fill the appointment. You may cancel or reschedule any appointment with a minimum of 24 hours notice. If notice for cancellation is given less than 24 hours before your scheduled appointment, you will be assessed a nonrefundable, non-transferable cancellation fee equal to the total cost of the treatment. This fee will be charged to your most recently used credit card on file or your gift card. Please email admin@healingroots.center for cancellation requests. Note: missed calls and voicemails are not recognized as cancelation requests. We appreciate your understanding and cooperation in our efforts to sustain our practitioners.

Online Deposit: First-time clients who book online will be charged an $80 deposit at the time of scheduling. This deposit will be applied toward the cost of your session. If you cancel with less than 24 hours’ notice, the deposit will be used as a cancellation fee. For cancellations made more than 24 hours in advance, the deposit will be held on file and can be applied to a future session. If you prefer a refund instead, please email us at admin@healingroots.center to request it.